Laptop Battery Not Showing Correct Charge

[Shekel-Man]

Hi, I've had this Elitebook 8570w for about 3 months now, and have taken almost perfect care of it (and the battery), but the battery is acting up.

This problem just started today. The battery charge shown isn't correct. It says it's, say, 70%, but shuts down because the battery is too low. 

When I plug it in and turn in back on, it displays the correct percentage, but as soon as I unplug it the percentage starts showing incorrectly again.

I've tried reinstalling the driver, but it hasn't fixed the problem. Right it says it's at 79% but I know it should only be at about 20-40%.

Any help?

[DavidSMP · Accepted solution]

Hi @Shekel-Man,

Thank you for posting your query on HP Forums,  I see that you have an  issue with the  Elitebook 8570w which is classified as a commercial product (business line).

Our Commercial Support Team does not provide assistance via this platform.
If you require immediate assistance, you will need to log a case with our Commercial Support Team.

Click here for details.
Let me know if you require further information and/or assistance.

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a splendid week ahead. 🙂

[sanjay3]

Why can't I see the solution to the problem.  Why should I register to see a solution.  My HP Pavilion x360 battery does not show correct charge.  It just shuts down without a warning.

The links don't open.

[Cheron-Z]

@sanjay3

 Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue.
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Thank you