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- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- Laptop Bulging Beneath Trackpad

Create an account on the HP Community to personalize your profile and ask a question
12-02-2022 02:43 PM
Welcome to the HP Community Forum.
The cause of the issue is perhaps a swollen, distended battery that is failing (will fail soon).
If a swollen battery is the underlying cause of the touch pad / keyboard issue,
The only solution is to remove the battery from the computer and replace it with a new compatible battery.
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"Fat" Battery / Bloated Battery / Swollen Battery – Sealed / Internal Battery
- Swollen battery might be hiding OR there might be evidence that the battery has inflated. For example, notebook case warps or won’t close, touch-pad stops working, “odd” bulging near the keyboard.
- If the battery is in a swollen or bloated condition, the battery must be removed from the computer and replaced. There are no other remedies, tests, or useful options.
From HP
>>> HP Support > Battery Swelling / Swollen – Start Here
HP Notebook PCs - Swelling or Deformation of Notebook Battery
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Warranty Check – Contact HP
If the battery is failing (or has failed) and the computer is still in Warranty, contact HP Technical Support.
“Everywhere” Contact Information - HP Technical Support
Open > HP World-Wide Support
Select your region and follow the prompts
Where to Find Additional Information about your device
Check your computer’s Website Support for important advisories and bulletins
Category "Bulletins and Advisories" (wording may vary)
Warranty Check
NOTE: The online database results do not impact the actual contract.
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Battery Replacement
Open
Replacement procedure and Part Number on Page 31
Description Spare part number
6-cell, 84-WHr, 3.64-AHr, Li-ion battery (includes cable and speaker retention clips) L29184-005
CHECK: HP Parts Store
OR
When HP does not provide the part for retail purchase,
Use your search engine to find a compatible part number replacement at your favorite online store.
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HP Collection of “how-to” videos – Battery
Internal Batteries…
HP Support Channel - Collection of “how-to” videos
- Use Categories to narrow the results.
- Select your Video
Example – Scroll down to Category
HP PC Service Videos | Remove and Replace Parts
Cntrl-F Search the page for Replace the Battery HP or HP Battery
Find a similar model type to your system > Select and watch your Video
No Video for your exact system?
YouTube has many, many videos - expand your search beyond the HP gallery offerings...
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HP Device Home Page - References and Resources – Learn about your Device - Solve Problems
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more
Open
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People who own, use, and support HP devices.
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Question / Concern Answered, Click "Accept as Solution"