Laptop CPU high tempeerature

[Donomar93]

EN-
Hello everyone, I have an i5 14500hx processor and took my laptop to the service center four days ago for general maintenance. I've been experiencing high temperatures I've never seen before since I got it back from the service. Before the maintenance, my game was maxing out at 80 degrees Celsius, but now, when I start a game, my processor is hitting 95 degrees Celsius, and it's starting to freeze. What can I do?

TR-
Herkese merhaba, i5 14500hx işlemci sahibiyim ve laptopumu 4 gün önce servise verdim genel bakım için. Servisten aldığımdan beri hiç görmediğim yüksek sıcaklıkları görüyorum. bakımdan önce oyun oynarken maksimum 80 dereceleri görürken şimdi oyunu açtığım andan itibaren 95 dereceleri görüyor işlemcim ve donmalar başlıyor. Ne yapabilirim. 

[Hawks_Eye · Accepted solution]

Hi @Donomar93 

Welcome to the HP Support Community! We're here to help you get back up and running.

If your i5-14500HX laptop is reaching 95°C after service, it's likely that thermal paste was misapplied or cooling components were not properly reassembled. You can reduce temperatures by adjusting performance settings and checking airflow, but internal inspection may be necessary.

Here’s a focused and professional guide to help stabilize your system:

1. Check for Blocked Vents or Fan Obstruction

• Power off the laptop and inspect all air vents.
• Use a soft brush or compressed air to gently clear dust.
• Ensure the laptop is on a hard, flat surface—not fabric or soft padding.

2. Adjust Performance Settings in Windows

Reduce CPU load during gaming:

• Go to Settings > System > Power & Battery > Power Mode.
• Set to Balanced or Best power efficiency.
• Open Task Manager > Performance > CPU and monitor usage during gameplay.

3. Limit CPU Boost Behavior

Use built-in Windows controls:

• Open Control Panel > Power Options > Change plan settings > Change advanced power settings.
• Expand Processor power management > Maximum processor state.
• Set to 90% for both On battery and Plugged in.
• This reduces peak voltage and heat without major performance loss.

4. Run HP Diagnostics for Thermal Monitoring

• Download HP PC Hardware Diagnostics for Windows.
• Open the tool and select Component Tests > Thermal.
• Monitor fan speed and CPU temperature under load.

5. Use HP App to Check System Health

• Open the HP App on your laptop.
• Navigate to Support > Device Health.
• Run a full scan and check for thermal alerts or BIOS updates.

6. Update BIOS and Chipset Drivers

Outdated firmware can affect thermal control:

• Visit the HP Software and Driver Downloads page.
• Enter your laptop model and download the latest BIOS and Chipset drivers.
• Install and restart your system.

7. Consider External Cooling

• Use a cooling pad with active airflow.
• Avoid gaming while charging if temperatures spike more on AC power.

If the issue began immediately after service, it’s possible the thermal paste was improperly applied or the heatsink wasn’t seated correctly. If temperatures remain high after these steps, I can help you isolate whether it’s a BIOS setting, fan control issue, or mechanical misalignment. Let me know how the system responds.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[Donomar93]

Hi @Hawks_Eye,

A while ago, after researching my computer, I followed almost the same steps in the same order. Since it was under warranty, I didn't remove the back cover. After performing all the tests and cleaning steps, the problem still didn't go away, so my last resort was to take it to a technician. My computer overheated at home, and when I went to the technician, it was fixed, even though I didn't change anything 🙂 I think it worked because the steps you described matched exactly what I did. Thank you for your time and effort. Have a great day.

Best regards.

Donomar93

[Hawks_Eye]

You are very welcome @Donomar93 

That’s wonderful to hear, and I really appreciate you taking the time to share the outcome. It’s reassuring to know that the steps aligned with what you tried—and sometimes, just having a technician reseat components or run a controlled thermal cycle can make all the difference. 

You clearly did everything right, and your persistence paid off.

If the system ever shows signs of heating again, feel free to reach out. In the meantime, enjoy a cooler, smoother experience!

Thanks again for your confirmation, and we wish you an amazing day ahead! 😊

Regards, 

Hawks_Eye