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‎03-20-2020 06:43 AM

HP Recommended
Product: HP Envy x360
Operating System: Microsoft Windows 10 (64-bit)

My laptop is only 1.5 years old, an HP envy x360. Yesterday while charging my laptop the charging bit started smoking, caught fire, and melted the charging port of my laptop. I'm unable to charge my laptop entirely and am unfortunately waiting for it to die. The charger bit was completely overheated and melted into my laptop as well. I've never experienced anything like this before, and don't understand how it overheated to such an extreme while charging my laptop- destroying the port. It's such a liability at this point and I'm afraid of my laptop. And I don't understand how a 1.5 year old charger would overheat and destroy my laptop. What can I do to get this fixed? I've been contacting representatives to no avail and don't know where to turn.

10 people had the same question
1 REPLY 1

‎03-20-2020 08:45 AM

HP Recommended

Hi @DEEPOAKAL

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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