Laptop Charger gets extremely hot and in-game FPS drops

[Prateek911]

Hi

My gaming laptop is nearly 9 months old and was functioning perfectly till a few days back, was able to get constant 60+ FPS in all games i play(World of Warcraft Retail and Destiny 2). However, since last few days, i'm struggling to get even 45-50 FPS in-game, and in most of the cases it is between 35-40 FPS only. In raids it usually drops to 20-22 FPS, which has never happened before.

However, my laptop charger gets extremely hot when plugged in, and it's the way the charger was delivered to me when i bought the product. The machine temperature however is usually between 60-70 degree celsius only. I didn't suspect the hot charger would create any issue initially when i ordered the product.

I also ran the HP tests on my machine and charger, which is saying everything is fine.

I suspect the charger is cooked, but please guide me here.

[Echo_Lake]

@Prateek911

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help,

I understand that your HP notebook ac adapter is getting warmer than usual. To provide an accurate resolution, I need a few more details:

• Did you make any changes to the settings of your PC prior to the issue?
• Did you try another charger?

While you respond to that, let's try these steps: 

• 1. Go to Start, search for Device Manager, and open this result.
• 2. Expand batteries.
• 3. Right-click on the ACPI option (usually the 2nd option) and select delete or uninstall. Follow the prompts.
• 4. Shut down the computer. 
• 5. Disconnect the charger.
• 6. Remove the battery. (only for removable battery)
• 7. Hold down the power button for 1 minute.
• 8. Insert the battery only. (only for removable battery)
• 9. Attempt to turn the battery on.
• If possible, try an alternate charger.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.