Laptop Crashes

[Metroid4eva]

Hi my problem with this laptop is that it crashes when doing heavy things on it like playing games using google chrome etc. at 1st I thought it was the cpu so i clean it and and it still crashes and because it crash so much that it messed up my hard drive so im running windows from a thumb drive and now I noticed it crashes when ever i plug in the charger but the charger looks fine i even change the wire that goes to the outlet but it still crashes. when it crashes the screen goes completely dark and the hard drive indicator turns orange but you can still hear the cpu fan running and and i wanna know if there's any way to fix this or i have to go buy new parts

[SDJL · Accepted solution]

Hi @Metroid4eva,

Welcome to HP Forums! I have read your post and wanted to help.

I understand that the laptop crashes all the time, and you want to find the reason.

Please follow the document below to troubleshoot:

HP PCs - Computer Locks Up or Freezes (Windows 7)

The document above includes hardware failure tests which you can run to determine the parts you need to or not need to replace.

Keep me posted,

If this helps you, please click the "Accept as Solution" button down below in this message. If you wish to say "thanks" for my effort to help, click the "thumbs up" to give me Kudos. :catvery-happy:

Regards,