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Common problems for Battery
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‎08-12-2016 06:09 PM

HP Recommended

@REO

 

It says SMART check : not installed

Long DST: not installed

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‎08-12-2016 06:16 PM

HP Recommended

Was this computer dropped ? Or any kind of hardware changes ?

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‎08-12-2016 06:26 PM

HP Recommended

Yes, it was dropped.

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‎08-12-2016 06:29 PM

HP Recommended

Looks like the Hard drive is not getting detected. You might have to send the notebook for repair. So you can contact HP directly at 1-800-474-6836 for further repair details.

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‎08-12-2016 06:32 PM

HP Recommended

If it has resolved your query do not forget to click on the thumbs up for thank you 🙂 

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