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‎10-03-2025 10:20 PM

HP Recommended

I have the same model with the 13900hx and a 4090. I spent so much money on this laptop for this to be happening with zero explanation. I've tried all the troubleshooting steps listed above and get the same issue. The fans randomly kick off and cant be changed with the controller. They'll start randomly. The PC will heat up to critical temps and shut down. Turning it back on, the fans seem to start okay and can be controlled. No problems with the sensors. Just losing complete control of the fans for no reason

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‎10-04-2025 05:48 PM

HP Recommended

Thanks! Although it makes me more worried!

HP should already have an official response about what's happening and how to fix it.

 

If HP could tell you which component is faulty, you could take the computer to a technical service and not continue losing money!

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