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‎07-04-2020 04:43 PM

HP Recommended
Product: HP Pavillon 15-n249sl
Operating System: Microsoft Windows 8.1 (32-bit)

I am not able to launch windows on my laptop, after a diagnostic I have found an error at the SMART HD scan. How could I adjust it on my own? The laptop switches on, with led lighted and Hp logo running in the desktop but the Windows launch fails. After components scan I discovered the error ID GUWDXQ-72NA5S-MFPV61-61VG03 on the hard disk.

Thank you a lot for you kind suggestions.
Best regards,

Italian Whistle

 

1 REPLY 1

‎07-04-2020 05:17 PM

HP Recommended

@Whistle1 

 

Sadly to say: Most of the time the 24 char disk failure id indicates the HDD is failing and it needs to be replaced.. Is it still under warranty ? If NOT, you have to replace yourself then rebuild your machine.

 

For Windows 7 and Windows 10. Please use Cloud Recovery tool:

 

         https://support.hp.com/au-en/document/c06162205

 

Regards.

BH
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