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‎12-26-2019 07:55 AM

HP Recommended
Product: ProBook 450 G5
Operating System: Microsoft Windows 10 (64-bit)

The laptop is not starting and blinking amber light 9 time when I press the start button both with charger or without.

 

Anyone with a solution?

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-26-2019 08:11 AM

HP Recommended

Maybe a solution but at least a suggestion:

 

https://www.youtube.com/watch?v=5NJQM8vJa9Q

 

Hard reset. When you plug in the charger does a light come on? 

View solution in original post

Hard or Force Reset a Fixed Battery | HP Notebooks | HP Support
Hard or Force Reset a Fixed Battery | HP Notebooks | HP Support
youtube.com/watch?v=5NJQM8vJa9Q
In this video, we will learn how to perform a hard reset on your HP Notebook with a non-removable battery. Sometimes called a forced reset, this allows you to clear the memory if Windows or other software are unresponsive or if there are problems with the display or the computer. Specific steps ...
Was this reply helpful? Yes No
3 REPLIES 3

‎12-26-2019 08:11 AM

HP Recommended

Maybe a solution but at least a suggestion:

 

https://www.youtube.com/watch?v=5NJQM8vJa9Q

 

Hard reset. When you plug in the charger does a light come on? 

Hard or Force Reset a Fixed Battery | HP Notebooks | HP Support
Hard or Force Reset a Fixed Battery | HP Notebooks | HP Support
youtube.com/watch?v=5NJQM8vJa9Q
In this video, we will learn how to perform a hard reset on your HP Notebook with a non-removable battery. Sometimes called a forced reset, this allows you to clear the memory if Windows or other software are unresponsive or if there are problems with the display or the computer. Specific steps ...
Was this reply helpful? Yes No

‎12-28-2019 06:40 AM

HP Recommended

Thanks alot. It really  helped and the laptop is now working.

Was this reply helpful? Yes No

‎12-28-2019 07:02 AM

HP Recommended

Thanks for reporting. Glad its working. 

Was this reply helpful? Yes No
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