• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
HP Notebook - 15-ba018wm
Microsoft Windows 10 (32-bit)

My hard drive is in need of replacement. I got the failure ID: UAKTPQ-XD7X7G-60S703. My hard drive's serial number is: RB250A262E9K2J. I haven't been able to find out where to purchase it and how much it would cost. I am pretty sure I need to replace the hard drive. Any suggestions?

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi,

 

You can replace with any 2.5" Sata III drive. You can choose the brand you prefer such as Seagate, Western Digital...

 

Example:

 

https://www.amazon.com/Seagate-BarraCuda-2-5-Inch-Internal-ST1000LM048/dp/B01LYNQXCP/ref=sr_1_5?ie=U...

 

You could also choose an SSD which is more expensive, but would increase the everyday peerformance of your PC greatly. An SSD such as Samsung 850 evo 2.5" Sata III.

 

You will need to reinstall Windows 10 with HP recovery disks or by downloading the media creation tool on different computer, running and creating a bootable USB drive with the OS on it. You can then use this drive to install Windows 10 which will automatically activate once installed and connected to internet.

 

On page 50 of service manual you can see the steps to replace the hard drive:

 

http://h10032.www1.hp.com/ctg/Manual/c05227786

 

Let me know if you need further help,

David

 

Please click on thumbs up for thanks

Please click on accept as solution if answered your question

View solution in original post

4 REPLIES 4
HP Recommended

Hi,

 

You can replace with any 2.5" Sata III drive. You can choose the brand you prefer such as Seagate, Western Digital...

 

Example:

 

https://www.amazon.com/Seagate-BarraCuda-2-5-Inch-Internal-ST1000LM048/dp/B01LYNQXCP/ref=sr_1_5?ie=U...

 

You could also choose an SSD which is more expensive, but would increase the everyday peerformance of your PC greatly. An SSD such as Samsung 850 evo 2.5" Sata III.

 

You will need to reinstall Windows 10 with HP recovery disks or by downloading the media creation tool on different computer, running and creating a bootable USB drive with the OS on it. You can then use this drive to install Windows 10 which will automatically activate once installed and connected to internet.

 

On page 50 of service manual you can see the steps to replace the hard drive:

 

http://h10032.www1.hp.com/ctg/Manual/c05227786

 

Let me know if you need further help,

David

 

Please click on thumbs up for thanks

Please click on accept as solution if answered your question

HP Recommended

I am looking into what it would take replace a dead hard disk in my son’s

 

HP - Compaq Pavilion 17z-e100 CTO

 

I had a similar HP which I sold but know how to crack the case & replace the drive but wants a 4TB disk. I am old school & pulled a”Rip Van Winkle” during the time Windows 8 came out (I still prefer Windows 7) so I am trying to catch up.

 

I have installed WD 4TB drives in the Dell desktops my wife & I have so I should be able to do the same on my son’s laptop but I am wanting to make sure I have not missed anything. I have also installed a copy of Windows 10 professional (it was an unused license) on a 4TB Seagate external USB drive when I when I was getting up to speed on the new standards. 

 

The biggest thing I do not know how to do is create the recovery partition like what was on the disk when it came from HP (except that I am looking for the “cheat sheet” on how to create a Windows 10 recovery partition.)

 

As you can gather from my ramblings I am hoping that anyone who sees any errors in my thoughts will speak up.

HP Recommended

You are tacking onto a 6 month old post here but I stopped by to point out a couple issues with your thinking. 

 

Here's the Service Manual:

 

Manual

 

Support for 6.35 cm (2.5 in) hard drives in 7.0 mm (.28 in) and 9.5 mm (.37 in) thickness

 

See p. 49 for "how to". Not too hard since this model has an access panel. 

 

2.5 inch laptop drives 9.5mm or 7mm thick only go up to 2 TB in capacity. They have not figured out how to cram more data on those little plates.

 

With Windows 10 you really need no recovery partition. You can download Windows 10 from Microsoft Media Creation Tool site any time and it needs no Key Code to activate. The Microsoft activation servers just know your computer and will activate it automatically. Install and make a system image backup and you have the equivalent of a restore partition. The only other way to have it is to install from an HP restore disk ordered from HP or made from the HP Recovery app packaged with the laptop. If your hard drive is bad it is too late to do that. If the laptop had an earlier version of Windows that was updated during the time Windows 10 upgrades were free, it hosed the restore partition for Windows 7 or 8 anyways. 

 

Post back with any more questions. 

HP Recommended

Thank you VERY MUCH for your information & your tolerance for my protocol breach (I will try to watch for that next time.)

 

I grabbed the manual & it has lots of good information. The drive thickness issue I sort of expected but did not really want to see. I have already been to WD to find the drives based on your information. It looks like I will be going with a W10JPLX (1TB drive.)

 

https://www.wdc.com/products/internal-storage/wd-black-mobile.html#WD10JPLX

 

https://www.amazon.com/Black-Performance-Mobile-Hard-Drive/dp/B01DOL05OC/ref=sr_1_1?ie=UTF8&qid=1527...

 

I am used to recovery partitions but not having one probably is not that big a deal as all I used them for before was to create recovery DVDs. As we have half a dozen Windows 10 PCs in the house I normally make it a habit to download the ISO for Windows each time there is a major upgrade (twice a year these days.) I am old school IT & always want the distro where I can easily lay my hands on it. I am not a big fan of the media creation tool as that creates a machine-specific install file & with my failing memory tracking the USBs is just another thing that can go wrong.

 

Again, THANK YOU VERY MUCH & remembered to click thumbs up.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.