Laptop Hinge Broke

[MadisonHan04]

I've seen another discussion about faulty HP Envy x360 hinges, but could not find anyone to contact to help get it fixed.

I was using my laptop today, just typing away when the right hinge just popped out. A couple screws, and plastic pieces went out. This is exactly what happened to another user, on the previous post discussion about this issue. My warranty expired a few months ago, but this just seems like bad design. 

[Kumar0307]

@MadisonHan04, Welcome to the HP Support Community! I’m here to help.

Apologies for the inconvenience caused. As this is a hardware issue and if the product is under warranty, HP will repair/service for free of cost.

Follow the instructions below to reach them:

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6) Fill out the webform and proceed further.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes, you may use this link to find the phone number of the regional HP Support team: HP Phone Assist Worldwide

If it is out of warranty and you do not wish to pay, I'm afraid there is no other option available to offer. 

Keep me posted for any other assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!