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‎09-26-2025 07:25 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

My laptop keyboard has stopped working properly. Some keys don’t respond, and a few type incorrect characters. I already checked Device Manager, reinstalled the keyboard driver, and updated Windows, but the issue remains. Could this be a deeper driver conflict or hardware fault? What advanced troubleshooting steps can I try before replacing the keyboard?

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‎09-26-2025 07:33 PM

HP Recommended

You can start by testing your keyboard online to confirm which keys are not responding. Use testeteclado.com.br and press each key to see if they work correctly.

If the issue persists, follow HP’s official troubleshooting steps for keyboards on their support page: support.hp.com.

If both tests show problems, the issue is likely hardware-related and replacing the keyboard would be the best solution.

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2 REPLIES 2

‎09-26-2025 07:33 PM

HP Recommended

You can start by testing your keyboard online to confirm which keys are not responding. Use testeteclado.com.br and press each key to see if they work correctly.

If the issue persists, follow HP’s official troubleshooting steps for keyboards on their support page: support.hp.com.

If both tests show problems, the issue is likely hardware-related and replacing the keyboard would be the best solution.

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1 person found this reply helpful
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‎09-26-2025 10:51 PM

HP Recommended

You can also test it in BIOS or with a Linux live USB.

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