Laptop Keyboard Not Working

[Ishwari0292]

I have a HP Laptop 15S AMD Ryzen 5 5500U, 15.6 Inch with serial number: [Personal Information Removed].

The Keyboard has stopped working. The laptop is under warranty. 

I have already tried installing drivers and language updates etc.

Need Help!

[Raj2111]

Hi @Ishwari0292 

Welcome to the HP support community.
 

I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.

It sounds frustrating that your keyboard has stopped working, especially since your laptop is still under warranty. Since you've already tried updating drivers and language settings, let's go through a series of troubleshooting steps that may help restore functionality to your keyboard. If these steps don't resolve the issue, I'll also guide you through what to do next, especially since the laptop is still under warranty.

1. Check the Keyboard in Device Manager

It's possible that the keyboard is disabled or has a driver issue.

Open Device Manager:

1. Right-click on the Start button and select Device Manager.
2. Expand the Keyboards section.
3. If you see "HID Keyboard Device" or something similar listed, right-click on it and select Uninstall device.
4. Restart your laptop, and Windows should automatically reinstall the keyboard drivers.

If there is a yellow exclamation mark next to the keyboard in Device Manager, it indicates a problem with the driver, in which case you may need to manually update or reinstall the driver.

2. Check Keyboard Settings in Windows

Sometimes, settings in Windows can disable the keyboard or cause it to stop working.

• Enable the Keyboard (if it's been disabled):
  1. Go to Settings > Ease of Access > Keyboard.
  2. Make sure Use the On-Screen Keyboard is turned Off.
  3. Check that Filter Keys is turned Off (this can cause issues with keyboard input).

3. Test in Safe Mode

Booting into Safe Mode can help identify if the issue is caused by a third-party application or software conflict.

• How to boot into Safe Mode:
  1. Press Shift + Restart from the Start menu or login screen to access the Advanced Startup Options.
  2. Select Troubleshoot > Advanced Options > Startup Settings > Restart.
  3. Once the system restarts, press 4 or F4 to select Safe Mode.
• If your keyboard works in Safe Mode, the issue is likely caused by a software conflict or a driver issue. If it still doesn't work in Safe Mode, the problem might be hardware-related.

4. Check for Windows Updates

Make sure your system is fully up to date. Sometimes a Windows update can fix hardware issues like this.

• Go to Settings > Windows Update and check for updates.
• If there is a pending update, install it and restart your laptop to see if that resolves the issue.

5. Perform a System Restore

If the issue started recently, you can perform a System Restore to roll back to a point before the problem began (if you have restore points enabled).

• How to perform a System Restore:
  1. Type System Restore in the Windows search bar and select Create a restore point.
  2. Click on System Restore, and follow the on-screen instructions to choose a restore point from before the issue started.
  3. Complete the restore and check if the keyboard is working again.

6. Check for Physical Issues

If none of the above steps work, there could be a physical issue with the keyboard itself, such as a loose connection or a hardware failure. Before contacting HP, you can try the following:

• Check if the keyboard is disabled in BIOS/UEFI. Sometimes, hardware can be disabled in the BIOS settings.
  1. Restart your laptop.
  2. Press Esc repeatedly during boot to enter the BIOS/UEFI settings.
  3. Look for options related to the keyboard or Integrated Peripherals and make sure the keyboard is enabled.
• External Keyboard Test: Try plugging in an external USB keyboard. If the external keyboard works, it further suggests that the issue is with the built-in keyboard.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support