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ENVY x360 Convertible 15m-cn0xxx
Microsoft Windows 10 (64-bit)

I recently spilled some food on my laptop keyboard and this resulted in a lot of sticky keys. I tried to fix the stickiness myself by popping the keys open and then cleaning them, but accidentally damaged my "B" key and it no longer fits onto my keyboard. Some of the keys are also still very sticky and it has become hard to type.

 

Who should I contact to replace my keys/keyboard? I ordered a new "B" key from an online site but it didn't fit my laptop model, and think it would be best to just replace the whole thing altogether.

 

Thank you.

1 REPLY 1
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@Nina_Z 

While you certainly COULD contact HP, you need to understand that their warranty only covers manufacturing defects, not accidental damage -- as is the case with your PC.

 

If you want find out what the replacement would cost, you would need to contact an HP Repair or Service Center.

If you live in the U.S., here is a link to the HP Service Repair Centers:
https://www.service-center-locator.com/hp-hewlett-packard/hp-hewlett-packard-service-center.htm

If you live outside the U.S., here is a link to HP Service Centers, by Country/Region: https://support.hp.com/in-en/service-center

Good Luck



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