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‎05-01-2022 03:42 PM

HP Recommended
Product: HP Spectre x360 - 13-4193dx (ENERGY STAR)
Operating System: Microsoft Windows 10 (64-bit)

I have an HP Spectre x360 and the right side of my keyboard is not working, total of 39 keys including the spacebar. I have power cycled my laptop multiple times and also re-installed the drivers and it still doesnt work. Has anyone come across this issue?

Category:
1 person had the same question
1 REPLY 1

‎05-04-2022 04:00 AM

HP Recommended

Hi@Char77,

 

Welcome to the HP Support Community! I'd like to help!

 

I see you are experiencing issues with the HP Spectre X360 Keyboard right side is not working correctly.  

 

I have a few recommendations 

  • Update your Notebook computer to latest BIOS from HP.COM.
  • Make sure the Windows and HP support assistant updates are up to date. 
  • Try doing Reset PC Keep my files from windows and check if it works.
  • Run HP PC Hardware Diagnostics is a Windows-based utility that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. 

For any hardware issue or repair please click on the link Phone Assist Worldwide

 

Hope this helps! Keep me posted. 

 

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Have a great day!

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