• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎08-03-2021 04:43 PM

HP Recommended
Product: Example: Pavilion 15z High performance
Operating System: Microsoft Windows 10 (64-bit)

My Pavilion Laptop 15z performance 9ja90av went dark all of a sudden while my child was using it for Mine Craft or Star Dew Valley (Steam) and I I couldn't turn it on or charge it. Took it to a local repair service and they said the motherboard was fried.  He couldn't get any due to high demand and low supply. Told me to go to HP and see if they would replace it.  Frustrating thing is laptop was purchased in May of 2020 and is just outside the warranty window. Need help on how to get a new motherboard. This shouldn't happen with this new of a computer. 

Category:
3 REPLIES 3

‎08-03-2021 06:10 PM

HP Recommended

@Ken2727 

 

9ja90av is an invalid product #

 

         https://partsurfer.hp.com/Search.aspx?searchText=9ja90av

 

w/o a right part # we can't tell you where to buy (from HP or elsewhere).

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎08-03-2021 11:07 PM

HP Recommended

ok here is all the info I have on the laptop: HP pavilion laptop 15z-cw100CTO1 High Performance 9JA90AV_1 don't have the motherboard number. Still have the customer packing list from when I purchased it from HP. Here are some item numbers that I don't know what they are:

Item #   - description

3JF37AV - bgn 1 x 1 +BT 4.2 WW

3JF42AV#ABA - NSV ISK PT imagepad w/num kypd

 

 

Was this reply helpful? Yes No

‎08-03-2021 11:18 PM

HP Recommended

found it through the link HP PartSurfer. Thank you much for the link. Of course the part (motherboard) in unavailable.  Greatly appreciate your help. 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.