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‎09-20-2024 01:57 PM

HP Recommended
Product: HP Laptop 17t-by200
Operating System: Microsoft Windows 11

I have a friend with the above-mentioned laptop. She has a new iPhone 15 that is not recognized by her laptop when connecting via USB. Her older phone always worked, but this one doesn't. When she connects it, it shows as "charging", but the phone itself does not appear as a connected device anywhere in Windows. I've tried different wires and every USB port on the laptop. I even tried my own Android phone, so it's not an Apple/iPhone problem. I've searched the web for possible solutions and tried the basics, but no change.

 

Any ideas/suggestions, etc? If any specific info. is needed, just please let me know and I'll supply it. Thank you all in advance. 😊

Category:
1 REPLY 1

‎09-23-2024 08:24 AM

HP Recommended

Hi @GTifeld 

 

Welcome to the HP support community.

I understand that you are facing an issue with your computer, I am glad to assist you today.

 

Please try this steps , Click HERE


I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj
HP Support
 

Raj2111
I am an HP Employee

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