Laptop Shuts Down When Pressure Put On Palmrest

[AlanJaf]

Hello All,

Quite a curious problem has occurred in my Laptop. As stated in the title the laptop turns off (completely cuts out) when pressure placed on the palm rest. More specifically there is one point on the top right of the track pad - maybe 1cm to the right and up - that will cut out the laptop. Its definitely killing the machine as when i reboot it goes to Windows 10 recovery. I don't want to turn the laptop back on in case there is a short happening.

Does anyone know any fixes without opening the laptop or if I have to what I should look for? Is there anything in particular at the region described that could be causing this?


Thanks
Alan

[EddyK · Accepted solution]

Hello @AlanJaf,

That's a bit of an interesting issue indeed. Unfortunately, your only choice seems to be opening up the laptop and inspecting it internally.

When looking at an exploded view of your laptop's internals, I can clrealy see that the area points to the hard drive/its connection area:

#6 is the hard drive

Unfortunately, it looks like either the SATA connection to the hard drive is loose or the cable is physically damaged at this point.

Steps to accessing the hard drive are located on pages 49-50 of your computer's Maintenance and Service Guide.

It will reference steps to removing the battery, optical drive, and the bottom cover.

I suggest you look into the cable and inspect it - ensuring that there is a tight fit. If the connector is damaged, you may want to consider purchasing the hard drive hardware kit which includes the brackets and connectors.

Hope this helps,

Eddy

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[AlanJaf]

Thank you very much! I did end up opening up the laptop before reading your helpful advice. I can't pinpoint what the final issue was however I did reseat all the wires in the problem area (including the SATA connection) I also notice the metal heat shield had also been bent back and maybe was making contact with the underside of the motherboard, once this had been straightened out and laptop put back together I had no problems any more! It is likely that the sata connection was the issue as i did undertake an ssd upgrade on my own.

Thanks
Alan

[Shiva36]

How much does it cost? To solve this issue

[AlanJaf]

Hi Shiva,

It was a free repair, it just requires some time - just open the laptop and make sure there is no metal or insulating tape bent back.

Thanks

Alan