Laptop Suddenly Dies (Loses Power Completely)

[Jarrarinc]

Hello community, hope everyone is doing well.

I'm not sure I'm in the right section, but I couldn't find one to better describe my issue.

I have Widnows Pro 10, 8 GB of RAM. Laptop works fine, but suddenly loses power completely, even when plugged in and battery full; I then cannot start it until I have removed the AC adpter and the battery, then plugged either one back.

I have flashed the BIOS, switched out the RAM, cleared static, and nothing works.

Has anyone seen this issue before? Any suggegstions? Any help would be appreciated.

[KrazyToad]

@Jarrarinc

Welcome back to HP Support Community

I suggest you run an Extensive System Test to confirm the Hardware Functionality and also let me know if the Notebook shuts down during the Test

- Shut down the Notebook completely
- Turn it back on, then tap the Esc key repeatedly until the Startup menu screen is displayed.
- Press F2 to select System Diagnostics.
- Click System Tests, then click Extensive Test.
 

Note: The Test might take few hours and if the Notebook shuts down during the Test then it would be a Hardware issue

Keep me posted 😊

[Jarrarinc]

Thanks for that KT,

I have already tried this, but the test comes back "Passed" for all categories, I am seriously considering replacing the motherboard.

[KrazyToad]

@Jarrarinc

If the computer did not shut down during the extensive test I suggest you try reinstalling the Windows and check if that helps. If the issue persists then you can check for Motherboard replacement 😊