Laptop Won't Turn On, Laptop LED Flashes White 3 Times

[jsc524]

My HP Spectre x360 (Model: 13-4196ms, Product: V801UA#ABA) recently fell off my couch (~1ft), and it was not plugged in. The battery went from a near full charge the previous night to 22% the next morning.

Once the battery ran out, I attempted to plug it into the AC adapter to charge, but it would not charge, and the battery LED indicator flashed a white light three times. I understand that this generally means there is a recognized power source, but not enough power to turn on.

I removed the battery and attempted to turn on my laptop with only the AC adapter plugged into a working outlet and the laptop itself, but the result was the same with 3 white flashes from the battery LED.

I purchased a replacement battery, and the laptop turned on! But this was due to the charge that already came in the new battery. The laptop still did not charge. Not even a "Plugged in, but not charging" message. It was simply not detecting the AC adapter.

My question is: does this mean the charging port on the laptop is damaged? It is slightly loose with the AC adapter plugged in, but I can't remember if it was always like that or not. I've read on other posts that it may be due to failure in the motherboard, but I do not know how to examine that for damage.

[jsc524]

Aditional note: I do not have any form of an accidental damage warranty. I purchased the laptop in the summer of 2016.

[KrazyToad]

@jsc524

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

I have gone through your Post and I appreciate all your efforts and expertise in diagnosing this issue

I'll try my best to help 😊

Try these steps.

Step 01. Click on the Start Button
Step 02. Type "Device Manager" in the start search box & open the Device Manager
Step 03. Look for Batteries and expand it by click on the + symbol on the left
Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall
Note: This Battery driver will get re-installed automatically when you restart the Notebook again
Step 05. Please Shutdown the Notebook
Step 06. Please remove the Battery and unplug the Power Adapter
Step 07. Press and Hold the Power Button for full 1 Minute
Step 08. Go ahead and put back the Battery and connect the Power Adapter
Step 09. Look for "Plugged In Charging" message on the Battery icon
 

Then update the BIOS from this Link:  https://support.hp.com/us-en/drivers

Keep me posted how it goes

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" and this will also help other community members with similar issue.

[jsc524]

Thank you for your reply! I followed your steps exactly, but the new battery still will not accept charge. I'm running out of time because it's uncalibrated at 50% and is draining fast. And I can only calibrate the battery with the AC adapter plugged (and successfully charging).

Using the old battery isn't really an option for me at this point since it's completely drained at this point.

Is this a more severe internal issue? If so, can I send my Notebook to an HP repair center to be examined?

[iomare]

Hi,

First I would make sure the ac adapter is working correctly. Maybe you can try a different ac adapter or have it checked in local electronics store.

You can replace the Power connector in the PC for quite cheap (compared to a motherboard problem), so you could try replacing the port. The part number is 801513-001 and you can find on ebay for less than 15$.

Example:

https://www.ebay.com/sch/i.html?_from=R40&_trksid=p2322090.m570.l1313.TR1.TRC0.A0.H0.X801513-001.TRS...

On page 49 of service manual you can see how to replace the part. It is quite involved process as you need to remove the system board and display assembly:

http://h10032.www1.hp.com/ctg/Manual/c04807803

You can also take a look at these HP videos (click on power connector cable in list on left)

http://h20574.www2.hp.com/results.htm?SID=7527520&MEID=ADAE3344-49B2-4383-88CE-B75DE7C7B4AB

Hope it helps,

David

Please click on thumbs up for thanks

Please click on accept as solution if answered your question

[jsc524]

Yesterday, I took my laptop in to my local UbreakIfix store, and I was told all power was still traveling through my laptop (with the old battery). There did not seem to be an issue with the port itself. I have also tried another AC adapter that I knew worked with my friend's HP laptop that I have successfully used before.

Should I still pursue replacing the port and disregard what I was told?

Thank you as well for your response!

[Zytos]

JSC, any update to what you did?  I am having the same problem; I've ordered the replacement DC power port so I will try replacing that.

[jsc524]

Zytos,

UbreakIfix determined that it was a motherboard issue...the cost to replace it wasn’t worth it ($500-$600), so I opted to get a different, cheaper laptop to get me through the rest of school.

I hope you have better luck than I did and it’s just a power port issue!

[Zytos]

Not the reply I was hoping for but thanks for letting me know ! 

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@jsc524 wrote:

Zytos,

UbreakIfix determined that it was a motherboard issue...the cost to replace it wasn’t worth it ($500-$600), so I opted to get a different, cheaper laptop to get me through the rest of school.

I hope you have better luck than I did and it’s just a power port issue!

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