-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- Laptop automatically shut downs after removing the charger.

Create an account on the HP Community to personalize your profile and ask a question
05-28-2024
11:16 AM
- last edited on
05-28-2024
11:32 AM
by
MayS
My Device
Victus by HP 15.6 inch Gaming Laptop 15-fb1000 (7Y8M8AV)
Product8L083PA
Serial [Personal Information Removed]
Laptop automatically shut downs after removing the charger. Thought of checking the battery health on HP Support so it showed "Normal" but still it shuts down and charges to 100% in an instant.
My device is under warranty , so i want to know the solution for this.
My HP Battery Check result :
- Warranty Type: 3
- Cycle count: 258 / 1000
- Manufacturer: 333-17-4B-A
- Serial Number: 11901 06/14/2023
- Temperature: 38 °C
- Current: 0 mA
- Adaptive Battery Optimizer: Enabled/Activated
- Terminal Voltage: 11461 mV
- Design Voltage: 11550 mV
- AC Power: Yes
- CT Number: 6JMYK15WYI796L
- Design Capacity: 53 WHr
- Full Charge Capacity: 48 WHr (91%)
- Remaining Capacity: 48 WHr
I also want to know if the product is replaceable or not under the warranty.
05-28-2024 11:30 AM
You are going to need to make a warranty claim. Can't be done here. It's less than a year since the battery was made but the warranty is one year from purchase of the laptop at retail So I can't say if you are still under warranty. Probably you are. Sounds like the battery needs replacement. It is getting heavy usage but seems to still be a good battery. I can't commit to anything, but it appears HP should replace the battery for you.