• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
Victus by HP 15.6 inch Gaming Laptop 15-fb1000 (7Y8M8AV)

My Device

Victus by HP 15.6 inch Gaming Laptop 15-fb1000 (7Y8M8AV)

Product8L083PA

Serial [Personal Information Removed]
Laptop automatically shut downs after removing the charger. Thought of checking the battery health on HP Support so it showed "Normal"  but still it shuts down and charges to 100% in an instant. 
My device is under warranty ,  so i want to know the solution for this.
My HP Battery Check result :

  • Warranty Type: 3
  • Cycle count: 258 / 1000
  • Manufacturer: 333-17-4B-A
  • Serial Number: 11901 06/14/2023
  • Temperature: 38 °C
  • Current: 0 mA
  • Adaptive Battery Optimizer: Enabled/Activated
  • Terminal Voltage: 11461 mV
  • Design Voltage: 11550 mV
  • AC Power: Yes
  • CT Number: 6JMYK15WYI796L
  • Design Capacity: 53 WHr
  • Full Charge Capacity: 48 WHr (91%)
  • Remaining Capacity: 48 WHr

    I also want to know if the product is replaceable or not under the warranty.
1 REPLY 1
HP Recommended

You are going to need to make a warranty claim. Can't be done here. It's less than a year since the battery was made but the warranty is one year from purchase of the laptop at retail So I can't say if you are still under warranty. Probably you are. Sounds like the battery needs replacement. It is getting heavy usage but seems to still be a good battery. I can't commit to anything, but it appears HP should replace the battery for you. 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.