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‎05-22-2024 08:26 PM

HP Recommended
Operating System: Microsoft Windows 11
  • I turned my computer off and went to bed. During the middle of the night, closer to the morning time, me and my wife heard a loud bang. When we got up in the morning, we noticed that my HP Pavilion laptop had exploded. The battery exploded and burnt part of the living space. Pictures are attached to this message.

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Category:
1 person had the same question
1 REPLY 1

‎05-23-2024 03:53 PM

HP Recommended

Hi @Staples3,

 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

 

I see that there is an issue with the laptop hardware that exploded and may need repair or escalation.

Kindly send us the required details below in a private message. I will have your issue escalated.

 

Name:

Country:

Email address:

Telephone Number:

HP Model number:

HP Product Number:

Product Serial Number:

Shipping Address:

 

Refer to this link to know how to find the Product Name or Product Number.

 

Keep me posted.

Take care and have a great day ahead!

 

Take care and have a good day.

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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