• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to resolve for 5 Long and 3 Short Blinks on your HP Laptop Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎12-01-2024 07:52 PM

HP Recommended
Product: HP Envy x360 15.6 inch 2-in-1 Laptop PC 15-fh0000 (77W45AV)
Operating System: Microsoft Windows 11

My HP Envy x360 had been working perfectly until tonight. I got a notification that the battery was low, so I connected to the charging cord and kept working. I didn't notice that the charging light hadn't turned on. About 20 minutes later, my device turned off. It will not charge or turn on. I have tried two adaptors, so I don't think the adaptor is the issue. What options do I have to fix this?

Category:
2 people had the same question
2 REPLIES 2

‎12-03-2024 03:16 PM

HP Recommended

Same exact thing happened to me today. I had this laptop for a little over a year and I have had problems from the start. HP support had to fix twice while under warranty.  The warranty expired in August, and now this. I had to purchase another laptop today

Was this reply helpful? Yes No

‎12-13-2024 07:33 PM - edited ‎12-13-2024 07:35 PM

HP Recommended

If you are unable to turn on the device you are out of options. The only other reasonable answer would be to check the charging port connectors and wiring. Take your laptop into a professional.

 

If it works out than please consider aceepting this reply as a solution

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.