12-10-2018 10:08 AM
I am having an issue with my battery no charnging when it is plugged in. I performed all the tests suggested by an HP Support agent last week and by the Virtual Agent today, I also used both the HP Support Assistant and the HP Hardware Diagnostics. All tests on the battery and adapter shows that the adapter is working properly. It also shows that battery checks out OK. I ent ahead and purchased a new adapter anyway, because the support agent was pretty convinced that it was the cause of the issue. However, even with the new adapter plugged in, I still see the following message when I mouse over the battery icon: (plugged in, not charging). The adapter is plugged into a wall outlet, not via a UPS or power strip, so that isn't the issue either. Anybody have any idea what I should try next?
Thanks for any help offered!
12-10-2018 10:12 AM
Welcome to the HP Support Community @CandeeH
To better assist you, the members will need the exact model number or product number of your laptop/desktop or printer???
HP Notebook PCs - How Do I Find My Model Number or Product Number?
PLEASE DO NOT POST ANY SERIAL NUMBERS
12-10-2018 12:49 PM
15-u483cl is the model number.
We need you to run a full diagnostic on the battery. The pass/fail result can be misleading and the test provides a great deal of information about the age and specific health of the battery down to the level of individual cells.
You can run a battery test from pre-boot diagnostics (esc as you power up then F2 then component tests/power. Or from HP Support Assistant
See if you can find the above information about your battery, please.