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‎11-27-2021 03:31 AM

HP Recommended
Product: HP Notebook 15-da0326tu
Operating System: Microsoft Windows 10 (64-bit)

My HP Notebook 15-da0326tu battery gone Showing 0% while power plug On. Laptop goes Off as is is unplugged. I have changed the (New) battery. The problem resolved but after 15 days battery again gone faulty. Again changed the battery again problem is resolved. But after few days I am facing same 0% problem and now my laptop is running plugged power supply only.

Three batteries gone faulty with interval of 15 days what may be the cause? Is it Motherboard issue? How this issue may resolved?

Category:
1 REPLY 1

‎11-27-2021 12:39 PM

HP Recommended

Based on the information you have provided, I would expect it to be a system board issue. Unless you are skilled at troubleshooting down to the component level, system board replacement or sourcing a replacement notebook PC would be the resolution.

 

I suggest using the HP PC Diagnostics UEFI to run a system test (full) and a power test.

Power on the notebook and immediately tap the F2 key to invoke the diagnostics.


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