• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎08-15-2023 06:48 AM - edited ‎08-15-2023 06:49 AM

HP Recommended
Product: HP Pavilion - 14-ce0525sa

I am really struggling to contact anyone about this issue. I have emailed, tried to make sense of the virtual assistant, been sent to 3 different numbers, all of which can't help. I need to contact someone who can help me. My laptop was on for no more than 1 hour, and it was closed over when the battery melted through the laptop and set on fire. I have contacted Currys PC World who have started a claim, and I have since been trying to contact HP to flag this issue, to no avail. Please can someone direct me to some help.

Category:
1 REPLY 1

‎08-17-2023 11:00 AM

HP Recommended

@Ellen83 

 

Welcome to the HP support community.

 

I understand that you are getting issues with your notebook battery, I am glad to assist you.

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.