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Laptop battery needs to be calibrated but the computer does not charge to 100%

HP Recommended
Envy x360 convertiable
Microsoft Windows 10 (64-bit)

I’m worried that my computer won’t last through the calibration of the battery. Any tips or advice? 

 

I would prefer to talk to someone on the phone, but apparently HP doesn’t consider those with visual set backs. it’s a bit ridiculous to struggle through typing because HP wants to charge you for talking  to a human. 

I hope there aren’t any grammatical mistakes and my post isn’t confusing. I did my best. 

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HP Support Agent
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@ChanelS

 

I reviewed your post and I understand that the battery is not getting charged completely.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the exact issue you are facing with the battery? Why are you doing a calibration?

 

I recommend you update the BIOS from the below link and check whether the issue is resolved.

 

https://support.hp.com/in-en/drivers

 

If you continue facing the issue, then reinstalled Microsoft ACPI-Compliant Control Method Battery under the device manager.

 

Here is how you do it.

 

Step 1: Click the Windows “Start” button and right-click “Computer.”

Step 2: Click “Manage,” then “Device Manager.”

Step 3: Click the “Batteries” section. A list of devices will appear.

Step 4: Right-click the “Microsoft ACPI-Compliant Control Method Battery” device and click “Uninstall.”

Step 5: Click the “Action” menu item and “Scan for Hardware Changes” to reinstall the driver.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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@The_Fossette Unfortunately, it turns out that the battery is going bad, but I'm not sure if HP makes the battery to my laptop anymore.  I've tried my hand at look for it through HP's part store. 

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HP Support Agent
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@ChanelS

 

Did you run a battery test? What was the result?

Click here to run a battery test to check on the PC.

To check the part number of the battery, what is the exact model number of the Notebook you are using?

Refer to this document to know how to find the Product Name or Product Number.

 

Keep us posted.

KUMAR0307
I am an HP Employee

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