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TwisterVictor1
Level 2
11 7 2 0
Message 1 of 3
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Solved!

Laptop battery suddenly draining

HP Recommended
HP Pavilion 15-0058
Microsoft Windows 10 (64-bit)

I've been having some issues with my laptop battery recently. On occasion, my laptop suddenly shuts off like it ran out of power. Nothing happens when I push the power button. However, when I plug it in, I am able to power up my laptop. The battery meter shows that there is a 0% charge. 

 

Most of the time, the problem happens while in battery saver mode. Sometimes, I am watching a video. Other times, the shutdown occurs while I am reading something online. I thought having too many programs running at the same time might cause the problem more often. It doesn't seem to matter.

 

On two separate occasions, I have taken my laptop to a computer repair place to have it checked out. They were unable to find anything and said that the battery appeared to be perfectly fine.

 

I just got my laptop back today. I was reading an article online and had a video player on for noise when my laptop shut off again. The battery was at 26% this time and I had had my laptop running for less than 10 minutes. After doing a quick search online, I saw something about checking the Event Viewer. I did see a listing that said "Critical Batter Trigger Met". I don't really understand that stuff, but that listing was three seconds before my laptop shut off.

 

I had the battery replaced back in August after that one developed issues.

 

I think this issue started in November and there is no pattern for how often I am experiencing this issue. I am considering replacing the battery if this problem continues.

 

Does anyone know what the problem is?

 

Edit:  I wanted to add that I also had to get the hard drive replaced last year. I don't think that could be part of the problem, but I thought I'd mention it just in case.

 

When I picked up my laptop, I was told that some kind of stress test had been run to see if too many programs running at the same time was part of the problem. That didn't get the problem to appear.

2 REPLIES 2
praveenbv
HP Support Agent
HP Support Agent
2,850 2,849 104 138
Message 2 of 3
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HP Recommended

HI@TwisterVictor1, Welcome to the HP Support Community!

 

I understand that you have an HP ENVY Notebook 15-as001nx and the battery charges and stuck at 0% ,

 

Did any software changes or updates happen on your laptop after which the battery stopped charging at 70%or below?

 

While you respond to that, I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

NOTE: You may skip any steps that have been performed by you already.

  • Power off the laptop.
  • Remove the battery out. If the battery is integrated and does not have a latch to release it then leave the battery inside the laptop.
  • Disconnected AC adapter from the laptop.
  • Press and hold the power button for 15 seconds.
  • Reconnect the battery and plug the AC adapter.
  • Power ON the laptop.

Now let us uninstall the battery drivers and reinstall them. The following steps will help:

  • Open the device manager. 
  • Expand "Batteries". Right-click on the ACPI battery drivers and select uninstall. If there are multiple entries of the ACPI battery drivers then uninstall them all.
  • Close the device manager.Restart the laptop.
  • The Windows operating system will reinstall the battery drivers while restarting. 

It is a good idea to download and run a BIOS update for your laptop via this link. The charger must be connected until the BIOS update is complete to avoid any power interruptions due to the battery draining out. 

 

Post a successful BIOS update,  you may check if the battery charges fully. If not then please perform the steps as described in detail in this HP document. These steps help in testing and calibrating the battery. 

NOTE: Please skip the steps mentioned in "Test and calibrate the battery using HP Support Assistant".

 

I sincerely hope this fixes the issue. Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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TwisterVictor1
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Level 2
11 7 2 0
Message 3 of 3
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After thinking it over, I decided to purchase a new battery.

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