Laptop battery won't charge beyond 70%: "plugged in, not charging"

[lumega]

I have an HP Pavilion laptop (15-cc044cl) running Windows 10 64 bit. Once it reachs about 70% battery charge, it won't keep charging for some reason. The message if I hover over the battery icon in the taskbar says "plugged in, not charging."

Any advice for how to fix this?

(This problem has persisted for a couple of months, so restarting isn't an answer.)

[Echo_Lake]

@lumega

Welcome to HP Forums,  

This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out 🙂

I see that your experiencing plugged in not charging error, 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Have you performed hardware diagnostics on battery and Ac Adapter?
• Did you try another charger?
• Does the notebook shut down immediately (right after you unplug the charger)?
• Do you get any error message on your notebook (Such as Plugged in, not charging, etc.)?

While you respond to those question, I have a few troubleshooting steps, you could perform to isolate the issue:

Run hardware diagnostics test on battery and Charger:

Use the following steps to open the Component Tests menu.

1. Hold the power button for at least five seconds to turn off the computer.
2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
3. On the main menu, click Component Tests.
4. The Component Tests menu displays. Your Component Tests menu might be different, depending on the components installed on your computer.
5. To run both tests simultaneously, in the Component Tests menu, click Power Source, and then click Run once. Each component can also be tested individually.

AC Adapter Test:

The AC Adapter test provides an interactive test to determine if the AC power adapter is functioning properly. A good battery is required for this test. Before running the AC Adapter Test, HP recommends verifying that your computer can receive power by connecting a known working AC adapter.

Follow these steps to perform the AC Adapter Test.

• In the Component Tests menu, click Power, and then click an AC Adapter Test.
• Click Run once.
• The AC Adapter Test begins.
• When the test is complete, the results are displayed on the screen.

Battery Test:

Follow these steps to perform the Battery Test:

1. In the Component Tests menu, click Power, and then click Battery.
2. Click Run once. The Battery Test begins.
3. When the battery test is complete, the results are displayed on the screen. For additional battery information, click Battery Details.

If the test passes, continue with these steps:

1. Go to Start, search for Device Manager, and open this result.

2. Expand batteries.

3. Right-click on the ACPI option (usually the 2nd option) and select delete or uninstall. Follow the prompts.

4. Shut down the computer. 

5. Disconnect the charger.

6. Remove the battery.

7. Hold down the power button for 1 minute.

8. Insert the battery only.

9. Attempt to turn the battery on.

If possible, try an alternate charger.

Hope this helps! Keep me posted for further assistance.

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

[lumega]

Hi there, thanks for your reply! To answer your four questions:

- Haven’t run any diagnostic tests

- I have tried another charger but I think the other charger was slightly broken

- No, it does not shut down immediately when unplugged - battery still holds a charge 

- Yes, the message I get when I hover over the battery icon in the tray is “plugged in, not charging”

What should I do?

[Echo_Lake]

@lumega

Thank you for posting. 

I would suggest please follow the above troubleshooting steps in order to isolate the issue. 

Please, work on it as per your convenience and keep me posted on the results.