Laptop broke at the hinges as they got harder over time

[BLPrasad]

Laptop broke at the hinges as they got harder over time. Need to fix it, please provide the contact for the service as the laptop is out of warranty.

[The_Fossette]

@BLPrasad

I reviewed your post and I understand that the hinges are broken and you are looking for available repair options.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you contact support and they will assist you in this regard.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[BLPrasad]

Hi

I got a store contact near to my location and I took my laptop there and they have estimated $400 or $500. I am currently jobless, trying to develop new skills for which I need to carry the laptop and wish to fix it as the lid is severely broke at the hinges and I was managing at home with external monitor. Any help in reducing the repair cost would be a great help.

Thanks

Prasad

[The_Fossette]

@BLPrasad

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

[fsuojwhite]

I agree with you.  This is an obvious design flaw in their product and they should make good on this.  How can they expect people to drop $1000 for a laptop and then another $300 plus to fix it.  $300 is just to replace the screen.  This does not cover the broken hinge.  I posted a message on 1/27/2021 with pictures. It shows the screws pulled the grommet out of the plastic.  I will let you know if I hear from HP.

fsuojwhite