Laptop can't handle two simultaneous bluetooth devices

[njkhkjhjk]

I use a bluetooth mouse, and recently I tried using my bluetooth headphones on the laptop.

Both devices connect normally at the same time, but as soon as I start using them together at the same time (i.e. playing audio & using the bluetooth mouse at the same time), the headphones disconnect within a couple of seconds. 

This problem was also present in windows 10 before upgrading to windows 11. I also tried a different pair of bluetooth headphones, with the same outcome.

I tried deleting and reinstalling bluetooth driver, unpair and pair devices & updating drivers via the support assistant. Yet, the issue still isn't resolved.

[banhien]

@njkhkjhjk 

You can connect to few devices but depending on their profiles you can only select one active device

           https://dataoverhaulers.com/connect-multiple-bluetooth-devices/

Regards.

[njkhkjhjk]

Thanks Banhein for your prompt response.

I went through the article you shared,  I understood that I can't have multiple devices with the same profile "or function as he mentioned".  

Well, my problem is with a mouse and a pair of bluetooth headphones. Therefore, I don't think this is the issue.

In addition, I often had two (or more) bluetooth devices working on the same time on my phones & PCs. For example, smart watch and bluetooth headphones connected to a mobile phone.