Laptop cant recognize my SSD

[MA88]

Hi

Recently i bought a caddy and ssd for my laptop, i put ssd in caddy and put caddy in dvd bay but after turning laptop on i receive an error: "HP repair ..." and then "couldn't repair". without caddy everything is normal.

i tested caddy+ssd on another laptop (acer) and everything was good, so i am sure caddy and ssd are not damaged or broken.

so what i should do ? i need some changes in bios ? or i should put hdd on caddy and ssd in main bay ?

[A4Apollo]

Hi! @MA88, Welcome back to HP support community.

I understand the SSD you replaced is not getting detected on the PC.

Don't worry I'll try to help you out.

Did you make any software or hardware changes on your PC?

Are you using an HP genuine part on the PC?

Are you trying to boot from the SSD?

Excellent description and a great diagnosis done. It is greatly appreciated.

Since the part you have replaced has not been tested or tried from HP. I would recommend you to use HP genuine parts on the PC.

Please find the list of the supported hard drive and part number for hard drives listed below.

1 TB, 5400 rpm, 7.0 mm/9.5 mm 676521-005
750 GB, 5400 rpm, 9.5 mm 634250-005
500 GB, 5400 rpm, 9.5 mm 669299-005
500 GB, 5400 rpm, 7.0 mm 683802-005
1 TB, 5400 rpm + 8 GB NAND hybrid, 9.5 mm, for use with computer models with Intel processors 731999-005
750 GB 5400 rpm + 8 GB NAND hybrid, 9.5 mm, for use with computer models with Intel processors 732001-005
500 GB 5400 rpm + 8 GB NAND hybrid, 7 mm, for use with computer models with Intel processors 732000-005
Hard Drive Hardware Kit (not illustrated, includes hard drive rubber bracket, 2 hard drive retention
brackets, and hard drive connector cable).
732071-001

Refer the maintenance and service guide of your laptop to know more information. Click Here

Note: Refer page 59 for more information.

You can purchase the part from HP parts store using this link.

Also, you can try restoring the BIOS to default on your PC and check if it helps.

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer.

Try updating the Chipset driver and BIOS on the PC to the latest version.

You can update the drivers on the PC using HP support assistant.

Refer this article to know more information about using the HP support assistant. Click Here

Hope this answers your query!

Have a great day! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[MA88]

i didnt change anything, my ssd is Corsair Le 120gb, ssd is empty.

i use windows 10 latest version and Bios is updated.

[A4Apollo]

Hi! @MA88, thanks for your prompt response and time.

I appreciate your efforts for writing back to us.

As you still have issues after trying out the steps.

The part you have replaced is a not an HP genuine part. And as the part is not tested or tried on our HP product.

I recommend you to replace the hard drive suggested in my previous post.

Also, you can take your laptop to any HP authorized service center and get the laptop repaired.

Have a blessed day ahead!

Take Care! 🙂