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- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- Laptop case replacement

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09-19-2023 01:08 PM
Hi, today I accidentally dropped my bag with my laptop inside and one of the corners got heavily dented. The laptop still fully works and the near ports work fine as well, for the moment the hinge and body connected is damaged so there is breaking sound and plastic falls out from the gap. Now, i do not have any warranty and i want to know how much does a replacement cost and if it's possible here in Germany. I am trying to find a new lower panel like Palm Rest area for the same model.
09-19-2023 02:22 PM
Here is the Service Manual.
You need to identify the broken parts from the exploded diagram on p. 17 HP may or may not still have these plastic chassis and frame parts in stock. We would have to check the Parts Store. They tend to be expensive from HP. The parts can likely be found in the secondary market if not. Also the labor is pretty involved to swap out the parts. It can be done however, you just need to evaluate if the cost and effort is worth it to you.
09-20-2023 09:35 AM
Thank you I was able to determine the part I need its Number 3 on the parts catalogue with part number 926894-xxx I tried searching both the green and black version but couldn't find one on parts hp store. I don't need the keyboard as it works fine just the Palm Rest. I can transfer all the components just need perfect fitting part. I am attaching the photos of what I need.
09-20-2023 11:38 AM
Not unusual HP would not have it. Unfortunately the keyboard is integral to the part which is one of the reasons it is expensive. What color do you need-that determines part number and also language of the keyboard? Almost sure it can be found on eBay or amazon or in a parts house online.