• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
HP Pavilion Power - 15-cb045wm
Microsoft Windows 10 (64-bit)

Hi, today I accidentally dropped my bag with my laptop inside and one of the corners got heavily dented. The laptop still fully works and the near ports work fine as well, for the moment the hinge and body connected is damaged so there is breaking sound and plastic falls out from the gap. Now, i do not have any warranty and i want to know how much does a replacement cost and if it's possible here in Germany. I am trying to find a new lower panel like Palm Rest area for the same model. 

4 REPLIES 4
HP Recommended

Here is the Service Manual.

 

Manual 

 

 

You need to identify the broken parts from the exploded diagram on p. 17 HP may or may not still have these plastic chassis and frame parts in stock. We would have to check the Parts Store. They tend to be expensive from HP. The parts can likely be found in the secondary market if not. Also the labor is pretty involved to swap out the parts. It can be done however, you just need to evaluate if the cost and effort is worth it to you. 

HP Recommended

Thank you I was able to determine the part I need its Number 3 on the parts catalogue with part number 926894-xxx I tried searching both the green and black version but couldn't find one on parts hp store. I don't need the keyboard as it works fine just the Palm Rest. I can transfer all the components just need perfect fitting part. I am attaching the photos of what I need.part number.jpgWhatsApp Image 2023-09-20 at 17.28.30.jpg

HP Recommended

Not unusual HP would not have it. Unfortunately the keyboard is integral to the part which is one of the reasons it is expensive. What color do you need-that determines part number and also language of the keyboard? Almost sure it can be found on eBay or amazon or in a parts house online. 

HP Recommended

My original keyboard is QWERTY and in black colour with a US keyboard layout.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.