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‎04-22-2022 10:40 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Laptop case separating at right hinge when opening

Category:
3 people had the same question
7 REPLIES 7

‎04-22-2022 01:43 PM

HP Recommended

@cervelo52

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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‎05-20-2022 01:37 PM

HP Recommended

?I have the same problem. Also, navigating on HP support is impossible. Anyone out there have an answer, PLEASE

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‎05-20-2022 01:45 PM

HP Recommended

Is there a fix or resolution to the above problem?  I cannot find on the Community.

Pictures have been posted by others with same issue. the appear to be at least 50+ others with the same issue.

Product 7QK06UA#ABA

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‎05-20-2022 02:39 PM

HP Recommended

@Badhinge_17

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help,
I understand your HP notebook casing is separating from the unit, to fix this issue your computer needs to be repaired.

I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

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‎05-20-2022 03:41 PM

HP Recommended

No blue envelope

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‎05-25-2022 08:44 AM

HP Recommended

I already resolved the issue. The hinge became so stiff it pulled the hinge mounting screws out of the case. I adjusted the tension ion the hinge to stop it from rotating the hinge when opening the case. In my opinion it is a poor design where the hinge seems to tighten up eventually rotating the hinge and breaking the case. Had to epoxy the screw mounting nuts in place. Never had this issue with years of use on my Dell laptop.

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‎05-25-2022 02:58 PM

HP Recommended

May I ask exactly how you went about this?  Just remove the screws on the back of the case, lift off, and go from there?

Thank you in advance.

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