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‎05-14-2026 02:27 PM

HP Recommended

My Pavilion 15-cs3019nr laptop caught on fire while being charged overnight. How do I contact HP to report this? I was unable to contact their support.

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1 REPLY 1

‎05-17-2026 05:24 AM

HP Recommended

Hi @Pavilion321,
 
Welcome to the HP Support Community!

Thanks for reaching out!


I completely understand your concern  to hear about the  experience you had with your laptop catching fire. Your safety is the most important priority. We want to make sure this issue is properly investigated and resolved for you.

Kindly confirm if you are safe and is everyone safe and is there any collateral damage .

 

To help us to elevate your case quickly, could you please share the following details with us in a private message:

Name

Contact number

Email address

Serial number

Product number

Country

 

Once we have this information, our concerned team will be able to reach out directly and guide you through the next steps.

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well: 

Private Messages - HP Support Community

 

I hope this helps. 

I'm an HP Employee.


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And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

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