Laptop charging fluctuates(keeps going on and off ) when under load while plugged in.

[Prashant031]

While plugged in the laptop stops charging for a few moments and then charges  and again stops charging and so on while gaming.

I tried a different power outlet so tried wiggling the adaptor cable but still face the same issue.

I also tried to use the laptop without the battery but it turned off automatically after some time. 

I have also tried resetting the power options and updated the bios.

[sandytechy20]

@Prashant031

Welcome to the HP support community.

I understand that you are getting charging issues with your notebook, I am glad to assist you.

I have a few steps listed below that should help you resolve this concern: 

Unplug the charge and use the laptop until the battery drains to 15%. 

Turn off the laptop and turn it back on after 30mins. 

Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager: 
1) In the search box, type and open “Device Manager”.  

2) Expand “Batteries”.  

3) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.  

4) Click on “Uninstall”.  

5) At the prompt put a check in the box to remove the current driver  

6) Shutdown the computer.  

7) Remove the battery for minute and then put it back in.  

😎 When the computer comes back up it should automatically find the driver.  

9) Go to Device Manager.  

10) Expand Batteries.  

11) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there. 

12) Click "Search automatically for updated driver software"  

Do the same thing with Microsoft ACPI-Compliant Embedded Controller.  

Restart the computer and the issue should be fixed. 
 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[Prashant031]

I did all of the mentioned steps but the problem still persists.

[sandytechy20]

@Prashant031

Run a battery test to check for hardware failures.

Here are the steps:- Click here

Keep me posted.

Cheers.