Laptop charging issue

[mayankchopra122]

Few months ago, my laptop developed an issue.

Whenever I switched in the charger, it got disconnected within seconds. I purchased a new charger it worked fine for a month then after a month again the same issue. I noticed that these 2 chargers are working well with any other HP laptop but not with mine. So I once again got a new charger, it was working well but again the same issue within 3 weeks. So now all these  3 chargers I have, work well with any other laptops but not with mine. And any new charger I get works fine for few weeks but again develops the same issue.

I approached HP service center, even they were shocked and were not able to solve the issue.

Please help

[Jay_G24]

Hi @mayankchopra122,

I'd like to help!

Let's try reinstalling the Microsoft ACPI-Compliant Control Method Battery 

1) In the search box, type, and open “Device Manager”. 

2) Expand “Batteries”. 

3) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there. 

4) Click on “Uninstall”. 

5) At the prompt put a check in the box to remove the current driver 

6) Shutdown the computer. 

7) Remove the battery for a minute and then put it back in. 

😎 When the computer comes back up it should automatically find the driver. 

9) Go to Device Manager. 

10) Expand Batteries. 

11) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there. 

12) Click "Search automatically for updated driver software". Do the same thing with Microsoft ACPI-Compliant Embedded Controller. 

Also, try updating the computer - 

Step 1 Windows Updates - 

1) In the search box, type, and open Windows Updates. 

2) Check for updates. 

3) If the updates are available, click on install and restart the computer. 

Step 2 HP Support Assistant Updates - 

1) In the search box, type, and open HP Support Assistant. 

2) Check for updates. 

3) If the updates are available, click on install and restart the computer. 

Run a battery test and share the results

refer to Testing for Hardware Failures

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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