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‎01-21-2021 07:59 PM

HP Recommended
Product: HP laptop
Operating System: Microsoft Windows 10 (64-bit)

After purchasing laptop we decided to take it off of s mode. We went through the steps to switch it off, it verified being out of S mode, even downloaded an application and worked for a few hours that it was in use. The next day when we turned it on I could not open the application I had downloaded, because it said it was on S mode once again. I thought once we removed S mode it could not revert back. Please help this is a new laptop. 

1 REPLY 1

‎01-26-2021 11:32 AM

HP Recommended

@jagonza2002

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need the product number of your computer.

 

Follow the steps in the below article to find the product details.

 

https://support.hp.com/us-en/document/c03754824

 

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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