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17-by2500na
Microsoft Windows 11

I purchased two 17" laptops for my parents. Both laptops have now cracked around the hinge area of the screen. My mothers is worse than that of my dad. But both are getting increasingly harder to open and close.

Bothe work and perform well, its jist the broken case in the same place on both laptops im concerned with.

Any advice will be greatly appreciated. 

1 REPLY 1
HP Recommended

Hi @Ghosted987

 

Welcome to the HP Support Community. We want to help you with it. 

 

I have sent you a private message with further instructions to get this issue sorted in order to access your private messages, click the private message icon on the upper right of your HP community profile, next to your profile Name or simply click on this link.

 

Thanks!

NIRVANA_95
I am an HP Employee
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