Laptop does not charge/turn on

[tomasb97]

Hello, 
I ran into a problem today, my laptop does not turn on/no charging LED on the laptop. The problem erupted when I connected a Kinect with an adapter to the laptop for development purposes (first time doing this) and my laptop just shut down after like a minute. The power light blinked when I tried to power it on. The charger was still charging, after a while the power LEDs went away and so did the charging LED. 

I've tried removing the battery and holding the power button for 60 seconds, putting it back in and then trying to power. Did not work. I tried also taking out the battery and see if it would charge did not work either. Need help desperately! Is my charger done for?

[tomasb97]

bump

[praveen196]

@tomasb97 Welcome to HP Community!

I understand that you are unable to charge.

Do not worry. I will try to fix the issue.

Please let us know if the power adapter is warm to touch or cold.

If it is warm. please perform the battery test and let us know the result.

1. Power off the PC and make sure that it is completely powered off.

2. Press the power button and the moment you press the power button immediately start tapping F2 key, you should see the system diagnostics screen.

3. Look for the component test, under that all the hardware will be listed, please choose Battery and initiate the quick test.

Note: If it fails it will generate a 24 digits alphanumeric failure id, please capture that.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[tomasb97]

It seems to be cold, assuming the charging adapter got damaged? If so, where would I be able to acquire a genuine HP charging adapter?

[praveen196]

@tomasb97 

Thank you for the update.

Adapter : 65-W AC adapter (non-PFC, S-3P, 4.5-mm) 710412 001

Power cord L19373 001

You could purchase the part from HP, use the HP Parts surfer to identify the part: http://partsurfer.hp.com/search.aspx 

And order it via the HP Parts store: https://parts.hp.com/hpparts/CountryChoice.aspx?mscssid=&ccode=ZZ&lcode=ZZ

Or alternatively, Contact HP for setting up an order/service via phone support   

Have a nice day!!