• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎05-10-2020 11:31 AM

HP Recommended
Product: HP ENVY x360 13-ar0250nd
Operating System: Microsoft Windows 10 (64-bit)

I connect my HP ENVY x360 13-ar0200nd to an external monitor the LG 34WN80C through usb-c. This monitor provides Power Delivery through usb-c and the laptop should also support it. However the screen flickers and I get a message with "incompatible power source". 

 

Can anyone help me? How to fix the issue so that I can charge my laptop through my external monitor?

2 REPLIES 2

‎05-10-2020 01:59 PM - edited ‎05-10-2020 02:00 PM

HP Recommended

@Tim_909 

 

The specs of your machine is

 

      https://support.hp.com/za-en/document/c06382936

 

It requires  65 W AC power adapter.  The monitor only gives 60W PD.

 

By the way, I did say few times: Please do not use third party USB-C to charge HP machines. 90% chance they are NOT compatible.

 

Regards,

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎05-10-2020 11:57 PM - edited ‎05-10-2020 11:59 PM

HP Recommended

Thank you for your response! What a pity it is incompatible I thought it was a standard...  and monitor and laptop would figure out how fast or slow it can charge. 


Question: is it possible to turn off USB-c power delivery (USB-C PD)? If I connect the external monitor without connecting the delivered power adapter it tries to charge it with UBS-C PD which fails. It tries it over and over again. The laptop only has USB-C so I need this connector for connecting the external monitor for the display. 

 

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.