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‎10-04-2022 02:06 AM

HP Recommended
Product: HP 14-cf2000 Laptop PC (43H03AV)
Operating System: Microsoft Windows 11

Hello. I recently upgraded my Windows 11 laptop with an additional 4GB DDR4 RAM 2666MHz (now totaling 8GB RAM DDR4). I did this with an authorized service center. Everything is well but whenever I click "Shut down", my laptop restarts instead and registers that other people may lose files if I shut down. I proceeded with the shut down since I had no open files and no other users but the laptop kept restarting. Any ideas will be much appreciated. Thank you.

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1 person had the same question
1 REPLY 1

‎10-04-2022 05:34 AM

HP Recommended

Hello @marsmallow 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2) Please report your results

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