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‎06-27-2020 09:12 AM - edited ‎06-27-2020 09:14 AM

HP Recommended
Product: HP ENVY x360 Convertible 13-ay0xxx
Operating System: Microsoft Windows 10 (64-bit)

Sleep doesn't work on my brand new HP ENVY x360 Convertible 13-ay0xxx. The fan keeps on running constantly regardless if I put the computer to sleep.

 

I've run powercfg /energy and I got the following error as part of the report:

 

Platform Power Management Capabilities:PCI Express Active-State Power Management (ASPM) Disabled
PCI Express Active-State Power Management (ASPM) has been disabled due to a known incompatibility with the hardware in this computer.

 

I've also:

 

- Done a full Windows reset. I haven't installed any application after the reset.

- Run HP support assistant to update the drivers. Everything is up to date

- Run Windows Update. Everything is up to date.

- Run the power troubleshooter

- Run the hardware diagnosis. No problems found.

 

Can you please advise?

4 REPLIES 4

‎06-28-2020 07:03 AM

HP Recommended

Have you checked in the BOOS to ensure that the fan is not set to always on?


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‎06-29-2020 01:18 PM

HP Recommended
@erico wrote:

Have you checked in the BOOS to ensure that the fan is not set to always on?

Yes. The fan is not set to always on.

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‎06-30-2020 09:18 AM

HP Recommended

I have the same problem, and I believe it happened only after BIOS & Windows 10 updates!

 
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‎06-30-2020 08:48 PM

HP Recommended

Fan control is firmware (aka BIOS)  controlled and sleep issues are  OS related  and quite likely to have something to do with Windows updates.


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