Laptop doesn't shutdown completely when plugged in

[Ajith0001]

laptop doesn't shutdown completely when plugged, im facing this problem 2 days after i started getting error message "Specific module not found" for every start up....

Can anyone help me with this ?

[Riddle_Decipher]

@Ajith0001 Welcome to HP Forums!

Here's what you need to know & do:

The common causes for the error:

• Malware / Virus attack
• Damaged Windows Registry files
• Unwanted file in USB Drive
• Damaged System files
• Issue with the Flash Drive

Best fixes are listed below:

Step 1: Firstly, press Windows + R keys together to open the Run box. In the Run box that opens, type “msconfig” and click on OK.

Step 2: In the new window that opens, click on Selective Startup option in the General tab. Also, deselect the Load startup items check box.

Step 3: Now, go to the Services tab. Here, at the bottom of the window, you will find a checkbox for Hide all Microsoft services, select that. Then, click on the Disable All option.

Step 4: Click on the Startup tab now, and right-click on each enabled start-up item and select Disable option, and then click on the Ok button.

When done, restart your PC. After the Restart, see if you are still getting the USB error “Specified module could not be found“. If your USB device did not show any error, it means, the issue was with some of the startup programs. You will need to figure out if any suspicious program is messing up with the USB. If you want, you can keep the startup programs disabled and keep using PC in clean boot mode.

Whether Clean boot did fix the issue or not, you will need to restore your system back to normal through the following steps:

Step 1: Reopen the System Configuration window as you did above. Go to the General tab, and there select Normal startup option.

Step 2: Go to the Services tab and clear the Hide all Microsoft services check box. After that, click on ‘Enable All’ option.

Step 3: Again, click on the Startup tab and then, Enable all your startup programs by selecting them. Then, click Ok to apply the settings.

When done, Restart your PC.

Note: Do not forget to ‘Disable All’ in troubleshooting and ‘Enable All’ during restoration, or you will end up losing some really important OS functions.

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

[Riddle_Decipher]

@Ajith0001 Since the issue persists, I must say, I understand the steps I included contains information about using or disconnecting a USB device, however, the steps would help resolve your concern with shutting the device down without these issues as well, considering you are getting the same error message (without the USB, ofcourse), If you haven't gone through the steps yet, please do!

If the issue persists, Click here the view this YouTube video that aims towards resolving the shutdown error with the RunDLL.

(The above link is 3rd party and is not owned by HP, I've posted this only so that I may help you resolve this issue by going beyond my support boundaries, please ignore the ads and take only the free suggestions)

Alternatively, you can also try the below: 

a) Start –> All Programs –> Accessories –> right click on Command Prompt -> select "Run as Administrator". Type net stop wuauserv to stop Windows Update Service. 
Wait till you get : The windows update service was stopped successfully. " (DO NOT CLOSE COMMAND PROMPT). 

b) - Go to C:\Windows\SoftwareDistribution 
- Delete all files in "DataStore" folder 
- Delete all files in "Download" folder. 

c) In the Command prompt window, type net start wuauserv to start Windows Update service. 
Restart your computer and try to get update again (this should fix the issue permanently). 

Keep us posted, 

(We shall troubleshoot as a team, fight till the end and emerge - "victorious")

If you would like to thank us for our efforts to help you, 

 Feel free to give us a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on the "Accept as solution" button.

Have a great day!