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‎10-09-2022 09:32 AM

HP Recommended
Operating System: Microsoft Windows 11

Hello. 

I connected a monitor to my Pavilion 14 cd000 laptop and it's shouted down immediately . Since that I can't turn it on.  When I connect it to the charger, the charge light turns on, and somthing when I trying to turn on the power light turns on but nothing works. 

I have been using this monitor long time,  and today before it's happened, the monitor screen color was red,  so I disconnect it and reconnect. 

Hope oi can help me.  Thanks,  Amit. 

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3 REPLIES 3

‎10-09-2022 09:48 PM

HP Recommended

Hello @Ami3466 

Sorry to hear that you are having problems ... I would like to help you.

HDMI is current-conducting, so when connecting the HDMI cable to 2 devices (notebook <-> TV/monitor), at least 1 device should be completely switched off, otherwise a short circuit can occur in the worst case...

 

(1) Disconnect charger

(2) Press and hold <power> button for 30 seconds

(3) Connect charger

(4) Power on notebook. What happens ?

(5) Please report your results

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‎12-06-2022 03:32 PM

HP Recommended

Thank you for your replay,

it turned a power light, but nothing happening, I left it like that about an hour and the laptop became very hot.

Presumably as you said it sounds like a short cut, what does it mean in terms of repairing?

 

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‎12-06-2022 03:49 PM

HP Recommended

Hello @Ami3466 

 

It is too expensive to fix it. As a workaround, please use an adapter:

USB to HDMI Adapter for Monitors,hdmi to USB Adapter,1080P Compatible with Windows XP/7/8/10/11

 

Kind regards

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