Laptop doesn’t work

[Akin19]

After an nvidia drive update my laptops keeps crashing after i start a game. I tried every solution none of them worked. And everytime i connect something in the usb c port it disconnect if i touch it. I want to send it for repair i still have warranty on it.

[Max3Aj]

Hi @Akin19,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like there are two separate issues with your OMEN by HP 16.1-inch Gaming Laptop.

Crashing After NVIDIA Driver Update

Since your laptop crashes after launching a game, it’s likely due to a driver conflict or overheating. Try these steps:
 

1. Roll Back or Clean Install the NVIDIA Driver

• Open Device Manager → Expand Display Adapters → Right-click on your NVIDIA GPU → Click Properties → Driver tab → Roll Back Driver (if available).
• If rollback isn’t available, do a clean installation:
  • Download Display Driver Uninstaller (DDU) and boot into Safe Mode.
  • Run DDU to remove all NVIDIA drivers.
  • Reinstall the previous stable driver from NVIDIA’s official site.

2. Check OMEN Gaming Hub & Windows Updates

• Open OMEN Gaming Hub and check performance settings.
• Ensure Windows is up to date:
  • Go to Settings → Windows Update → Install pending updates.

3. Monitor GPU Temperatures

• Use HWMonitor or MSI Afterburner to check GPU temps.
• If overheating occurs, try undervolting or increasing fan speed via OMEN Gaming Hub.

4. Disable Hardware-Accelerated GPU Scheduling

• Go to Settings → System → Display → Graphics Settings.
• Toggle "Hardware-accelerated GPU scheduling" OFF.

[Max3Aj]

USB-C Port Disconnects When Touched

This sounds like a loose USB-C port or hardware issue. Try:

1. Check for Loose Connection

• Try different USB-C cables/devices to see if the issue persists.
• If the port feels loose or wobbly, it might be damaged.

2. Update USB Drivers

• Open Device Manager → Expand Universal Serial Bus Controllers.
• Right-click USB Root Hub (USB-C) → Update driver.

3. Disable USB Power Management

• In Device Manager, right-click the USB device → Properties → Power Management tab.
• Uncheck "Allow the computer to turn off this device to save power".

4. Check BIOS & Firmware Updates

• Go to HP Support and check for any BIOS or firmware updates.

If the Issues Persist

If your laptop still crashes after rolling back the driver and your USB-C port is physically loose, it might need hardware repair. Since this happened after a driver update, try using a previous NVIDIA driver first before considering repair.

I hope this helps.

Take care and have a good day.

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Max3Aj

HP Support