Laptop doesnt charge proberly anymore

[GeorgM07]

Disclaimer: im not a native english speaker so bear with me

Hi folks, 

i bought my mother at the beginning of the last year this laptop and now is doesnt charge the battery anymore.
Let me try to explain it to the best of my abilitys. If i plug the charger in the port of the laptop the charge diode does blink not shine like it normaly does (it blinks very slowly) if it charges proberly. You can see it even in windows in the right bottom korner, the icon goes sometimes from charging to uncharged. Ive plugged it in for ... 5 hours ? today and it got from 29% charge to 51 😄 is this the new impulse charge feature that the battery lives longer ?

There are no visible defekts on the charge port female/male to see......
Laptop doesnt have a waranty anymore....
Charger is 50 EU, Battery 90

Pls tell me somebody knows where the problem is... Laptop isnt even that old.

Edit 1:
Updatet the Bios today and still the same

[Raj_05]

Hi @GeorgM07,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like the charging issue with your HP 15.6 inch laptop could be caused by several factors. Here’s a breakdown of potential causes and troubleshooting steps.

Charger and Charging Port:

• Check the Charger: Ensure that the charger is working properly. Try using a different charger with the same voltage and amperage to see if the issue persists.
• Inspect the Charging Port: Even if there are no visible defects, the charging port could still be faulty or loose. Gently wiggle the charging connector while it’s plugged in to see if it affects the charging behavior.

Battery Health:

• Battery Calibration: Sometimes the battery needs recalibration. Let the battery drain completely until the laptop shuts down, then charge it to 100% without interruption.
• Battery Health Check: HP laptops often have built-in diagnostics tools. You can use the HP Support Assistant or BIOS diagnostics to check the battery’s health.

BIOS and Drivers:

• BIOS Update: You mentioned you updated the BIOS, which is good. Sometimes a BIOS update can resolve power and charging issues.
• ACPI Drivers: Ensure that the ACPI (Advanced Configuration and Power Interface) drivers are up to date. You can check and update these through Device Manager.

Power Settings:

• Power Plan Settings: Check your laptop’s power settings to make sure there are no settings that might be affecting charging.

Battery Reset:

• Hard Reset: Perform a hard reset by disconnecting the charger, removing the battery (if possible), and holding the power button for 15-20 seconds. Reconnect the battery and charger, then try turning the laptop on.

Check for Impulse Charge Feature:

• Impulse Charging: If your laptop has an impulse charge feature, it typically helps extend battery life by charging the battery in short bursts. However, the issue you're describing seems more severe than what impulse charging would cause.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support