Laptop exploded and started smoking

[NoelWG]

My wife was using the laptop this morning. All of a sudden, it exploded and started smoking. The explosion was very strong, and the entire living room was filled with a smoky smell. The incident was quite scary, especially considering we had a toddler in the living room.

The adapter and charger we used were original. No third-party products were used for charging, and the laptop has never been repaired by anyone.

Does anybody know how we can get back the data in the Harddisk? Does HP offer help in this case? 

Many thanks 
   

[Deep_World]

Hi @NoelWG,
 
Welcome to the HP Support Community!

Thanks for reaching out!

First and foremost, I want to check are you, your wife, and especially your toddler all safe and doing well after this incident? At HP, human safety is always our highest priority, and we want to make sure everyone at home is safe before discussing the device itself.

I completely understand how this must have been.  To assist you further, we’ll need a few details that I will be sharing with you over private message. Once you provide those, we will immediately have this escalated to the concern team.

Please let me know that everyone at home is safe, meanwhile we can proceed with the details to ensure your case is handled quickly and carefully.

I hope this helps.

Take care,

Deep_World