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‎07-24-2025 02:30 PM

HP Recommended
Product: HP Pavilion Laptop PC 15-eg3000 (78G47AV)
Operating System: Microsoft Windows 11

The screen of my laptop keeps separating from the rest of the laptop at the hinge, making the screen unusable at certain angles. It has been broken for over 5 months. Who can I contact to get it repaired? It is under warranty.

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1 REPLY 1

‎07-28-2025 11:03 AM

HP Recommended

Hi @Soo25 

 

Welcome to the HP Support Community! We're here to help you get back up and running.

 

My sincere apologies for the inconvenience caused to you. We'd hate for you to be stuck in a situation like this. Because you matter to us.

 

I'm sending you a private message to guide you on the next steps.

 

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

 

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

 

Take care and have a great day!

 

Regards,

Hawks_Eye

I am an HP Employee.
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